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The future of enterprise software |
May 19, 2008 |
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| New Momentum Carving a Slice Out of the $250B Counterfeit Problem by Bruce Richardson A few weeks ago, we met with old friend Stu Clifton, chairman and CEO of New Momentum, a software company set up in February 2005. The company’s products are built on top of an advanced search engine that can read and interpret unstructured data. About 18 months ago, New Momentum met with a West Coast tech leader to discuss working together. Somehow the conversation shifted to brand protection and security. New Momentum let this prospect pilot the software for 30 days. In that period, the brand protection manager discovered 500 instances of potential counterfeiters, gray market sales channels, and some unsavory practices. Here’s how it works. Imagine your company produces a quality electronic component known by its part number, say AMR2008. With its advanced search technology, New Momentum gathers data from a variety of sources on the global open market. These sources include bulletin boards, forums, gray market, and the like. If anyone is selling AMR2008 at an inappropriate discount, volume, or date, a code is listed in an alert on the user’s dashboard. Complete contact information on the company selling the questionable product is provided. Even though the database is global, with the websites potentially in a foreign language, the part numbers are always in English. We talked to one of New Momentum’s early customers, a company that is using the software to monitor offshore sites and collect push e-mails. New Momentum gathers the raw data from both sources, collates it, and forwards it to the customer to verify whether the products are from legitimate channels or the gray market, or whether they may be counterfeit or modified. New Momentum’s risk management software also includes an application that focuses on protecting companies from supplier interruptions. Using AMR2008 as an example again, the software provides trending information on price, availability, and lead time so that the user can avoid getting into a constrained situation. Should buyers find themselves in one, the system scans a database of some 90 million parts to see where to find AMR2008. It contains transactional and parametric data on that part as well as data on alternative parts. It also alerts buyers to any news related to key suppliers. Caveat emptor: products without the original precious metals or parts A major concern for tech companies is fake product returns. For example, some buyers purchase products for the precious metals or to reuse the high-priced components they strip out. One tech company found customers were taking out a $400 circuit board, replacing it with a $30 board, and sending it back to the manufacturer. Manufacturing would then replace the cheaper board with another $400 board and sent it back into the field. The touch time was so quick on incoming boards that it took a long time to notice the pattern. New Momentum’s customer described cases in which people were buying mil-spec products from the manufacturer: They opened them up and took out the $22 mil-spec chip, replaced that part with a used $2 chip, remarketed the unit as the higher end mil-spec product through the gray market, and resold the $22 chips as well. Armed with the data, the customer proceeded to investigate the supplier. This often turns into a game of Whack-a-Mole: a supplier is put out of business, only to resurface a short time later under a new company name. When we asked the customer about the amount of attention given to gray markets versus counterfeit, he said his previous employer had 30 people targeting gray markets and one on counterfeits five years ago. Two years later, 40 are in the anti-counterfeit group and 5 are tracking gray market sales. The real benefit of products like New Momentum’s is the prevention of brand degradation and commoditization, especially for counterfeit products that look close enough to the real item, a la the Apple-like HiPhone or the Mont Blanc knockoffs selling for a couple of dollars. I closed my discussion with the customer by asking him what he would like to see next from New Momentum. Without taking a breath, he replied, “New Momentum allows us to see who is selling fakes. Now I want to know who’s buying them.” Next C-level title: Chief brand protection officer? While I found it incredible so few companies had a brand protection officer or department, I bet that is going to change quickly. I also found out that there are few technology companies looking to offer software or services for brand protection. Many tech companies seem to be developing their own products for internal use, but I’m not sure how other industries manage this. I suspect through armies of people and by working closely with government agencies. What do you think about the impact that counterfeits and fakes are having on legitimate brand owners? Is Consumer Reports understating or overstating the size and effect on brand owners? Does your company have a good strategy in place? www.newmo.com White Paper http://www.newmo.com/documents/cs_brand_protection_q_.pdf As always, I welcome your feedback and ideas. Post a comment at the blog, firsthingmonday.net, e-mail me at brichardson@amrresearch.com, or share your ideas over a Prickly Pear Margarita at our upcoming Supply Chain Executive Conference (May 28–30, The Phoenician Resort, Scottsdale, Arizona). This week’s must-read news The State of Supply Chain Talent: A Groundbreaking Study If making more money is in your interest, then supply chain management expertise matters. How does this expertise stack up? To find out, AMR Research recently conducted a cross-industry study to assess the current state of supply chain talent and education…and it doesn’t look good. But still, there’s hope, with our survey results being used to create standards for supply chain professional development. (Complimentary Content) EDS and HP Look To Create a BPO Powerhouse The combined HP-EDS entity will complement both companies’ business process outsourcing (BPO) portfolio gaps, most notably in finance and accounting and HR processes. BPO market leaders Accenture and IBM have already been aggressively pushing their combined portfolios of finance and accounting and HR BPO services, with increasing emphasis on bundling these services with their application outsourcing services. If it can successfully integrate EDS’s capabilities, HP will be in a better position to compete. (Complimentary Content until May 16) HP To Acquire EDS for $13.9B; Hurd Lays It on the Line HP is acquiring outsourcing giant EDS for $13.9B, doubling HP’s services revenue and significantly strengthening its application services. For the largest global IT outsourcing (ITO) and business process outsourcing (BPO) deals, both HP and EDS were often in the running with IBM. Now there are two giants at the front of the market on equal footing. (Complimentary Content until May 16) RIM Wireless Summit: Mobile Enterprise Applications Are Here To Stay Mobile enterprise applications seem to finally be here to stay, based on the number of alliance and application partnerships Blackberry-maker Research-in-Motion (RIM) unveiled at WES2008 and by the strong growth in RIM devices the past year. (Complimentary Content until May 16) Enterprise Application Services Spending Report, 2007–2008: U.S. and European Spend Stays Robust Despite turbulence in the U.S. markets, the outlook for the enterprise application services market is rosy. While cost savings has reemerged as a primary concern for IT organizations, it has not eclipsed innovation or emerging market growth to the extent it did in the early years of this decade. While European company budgets are smaller and plans for growth more conservative, nearly half will increase their budgets. (Member Access Only) Developing a Manufacturing Strategy: Four Characteristics of Demand-Driven Leaders Aligning manufacturing operations is critical to becoming a demand-driven leader. However, this cannot happen at the local factory level. Instead, manufacturing networks must be designed as part of the holistic value-network strategy based on four demand-driven principles. (Member Access Only) Is Your CP Organization Ready for Rising Demand Variability? As consumer products companies execute growth strategies, demand variability increases. When 120 were asked about demand variability, nearly 70% said the trend will grow worse, not better. AMR Research has four steps to take to reverse this trend. (Member Access Only) PLM Vendors: Taking the Temperature of 2008 Forecasts With many product innovation and product lifecycle management (PLM) players announcing their most recent quarterly results, AMR Research is taking the temperature of current F2008 revenue outlooks versus PLM application spending plans and market growth expectations, given the tumultuous economic backdrop. (Member Access Only) |
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Posted by: Mark Stevens | June 11, 2008
